Refund Policy

Effective Date: June 21, 2026

At CorinoAI, we want paid plans to feel clear and fair. This Refund Policy explains when refunds or credits may be issued for subscriptions, renewals, service issues, and account restrictions.

1. Initial Purchases

If you are not satisfied with your first paid subscription purchase, you may request a full refund within 14 calendar days of the original purchase date. This guarantee applies only to your first paid subscription to CorinoAI and only if your account has not engaged in fraud, abuse, excessive policy violations, chargeback misuse, or a material violation of our Terms of Service.

2. Subscription Renewals

Our paid plans operate on a cancel-anytime basis. Cancellation stops future renewals, but it does not automatically refund charges already incurred.

Renewal charges are generally non-refundable. We do not offer prorated refunds for partial billing periods, unused message limits, unused image generations, unused search limits, unused file capacity, or changes in your personal need for the Services. You must cancel before the next billing date to avoid the next charge.

3. AI Output and Image Generation Limitations

AI tools are probabilistic. Outputs may be inaccurate, imperfect, blocked by safety systems, visually different from what you expected, similar to outputs generated for others, or unsuitable for a particular use. Image generation may also be limited by provider safety systems, likeness restrictions, content policy requirements, rate limits, temporary failures, or legal-risk controls.

Except where required by law or expressly approved by us, refunds are not provided solely because an Output did not match your expectation, a prompt was refused or filtered, a generated image included artifacts, a model could not generate a particular real person or likeness, a provider changed behavior, or you cannot lawfully publish or commercially use an Output.

4. Misuse, Likeness Abuse, and Suspended Accounts

Refunds may be denied if we suspend, restrict, or terminate an account for violating our Terms, including misuse of real-person likenesses, deceptive synthetic media, non-consensual intimate imagery, harassment, fraud, illegal content, attempts to bypass safety systems, or other harmful activity.

If a paid account is restricted because of suspected abuse, legal risk, payment risk, provider enforcement, or safety concerns, access to paid features may be limited while we review the matter. A restriction or suspension caused by user conduct does not automatically entitle the user to a refund.

5. Exceptions

We may issue refunds or account credits in exceptional cases, including:

  • Where required by applicable consumer law.
  • If you were charged after completing a valid cancellation process before renewal.
  • If a billing error or duplicate charge occurred.
  • If CorinoAI is unable to provide the core paid service for a material period due to an outage solely attributable to us.
  • If we determine, in our discretion, that a refund or credit is appropriate for fairness, goodwill, or support reasons.

6. Provider Changes and Feature Availability

Some CorinoAI features depend on third-party AI providers, search providers, hosting, payment processors, and safety systems. Provider outages, regional restrictions, model changes, policy changes, safety-filter changes, quota limits, or discontinued features may affect availability. We will try to maintain a useful service, but these third-party changes do not automatically create a refund right unless required by law or covered by the exceptions above.

7. How to Request a Refund

To request a refund, contact support@corino.ai with your account email, payment date, plan, transaction reference if available, and a short explanation. We may ask for additional information to verify the account and payment.

Approved refunds are returned to the original payment method where possible. Processing time is typically 5-10 business days after approval, but your bank, card network, payment processor, or local payment method may take longer.

8. Chargebacks

Please contact us before filing a chargeback so we can investigate and resolve the issue. Improper or fraudulent chargebacks may lead to account restriction, suspension, loss of promotional eligibility, or recovery of fees where permitted by law.